We have a 60-day return policy, which means you have 60 days after placing your order item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, you will be responsible for return label shipping costs. You may purchase the return label at your local shipping office and send us an email with the tracking number. We will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Please note, refusing a package is not considered a form of return and a refund will not be processed if you refuse a package.
You can always contact us for any return question at firstname.lastname@example.org.
**International Import Fees are not included in the product price and will need to be paid directly to the shipping carrier. To find out the duty fees for your order, please contact your local customs office to inquire for more information.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 7 days upon receipt of your package to notify us if there are any issues with your order or if you received an incorrect or damaged item.
Exceptions / non-returnable items
Orders placed from Canada or another country that are refused due to not willing to pay import fees are not considered a valid form of return as packages will get disposed by shipping carrier. We cannot provide a refund in this case.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.